Question 1

Where do you ship?

Accepted Answer

We currently ship within the United States only.

Question 2

How long does it take for my order to ship?

Accepted Answer

Orders typically ship within 1 business day of purchase. During Black Friday and the December gift season, please allow up to 3 business days for processing due to higher order volume.

Question 3

Do you accept returns or exchanges?

Accepted Answer

Yes. We accept returns up to 30 days from purchase on new, unused fiber. If you're not happy with the color or feel of what you ordered then please contact us within 5 days of delivery for a refund or exchange. We cannot accept returns of used fiber.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards and Shop Pay at checkout through our secure Shopify store.

Question 5

Do you offer wholesale or bulk pricing?

Accepted Answer

Not at this time, but reach out through our contact page if you're interested in a larger custom order.

Question 6

Where does your fiber come from?

Accepted Answer

Our fiber is sourced from a variety of places. The carded batts, hand combed roving and lock are from small US farms in NY and PA. The blended colorways are from a larger mill we partner with.

Question 7

Will the colors match the product photos exactly?

Accepted Answer

Colors are photographed in natural light to be as accurate as possible, but monitor settings and dye-lot variation mean slight differences are normal. If color accuracy is critical for your project, feel free to message us before ordering.

Question 8

Can I request a custom blend or custom-dyed batch?

Accepted Answer

Not yet as a standard offering, but message us; we do take on select custom requests. This is also something we plan to expand as our fiber-processing capabilities grow.

Question 9

Do you offer custom fiber processing (sending in your own raw fleece)?

Accepted Answer

Yes we do! If you have a fleece you would like hand processed we would be happy to help! We also process cat and dog fiber if you want yarn made from your beloved pet's fur. Please contact us to see how we can help with your custom fiber needs.

Question 10

Can I have my pet's fur spun into yarn?

Accepted Answer

Yes! We offer custom pet fiber spinning for both cat and dog fur — dog fur yarn is sometimes called "chiengora." For the best results, send us the soft brushed undercoat rather than guard hairs or a shaved coat, since undercoat spins much more successfully. Contact us with your pet's coat type and how much fur you have saved up, and we'll let you know if it's a good candidate along with pricing and turnaround time.

Question 11

What is combed top, and what is it used for?

Accepted Answer

Combed top is fiber that has been combed to remove short fibers and align the remaining fibers in parallel, creating a smooth, lustrous strand. It's a popular choice for spinning worsted-style yarn, since the aligned fibers create a smoother, denser finished yarn.

Question 12

What is roving, and how is it different from combed top?

Accepted Answer

Roving is fiber that has been carded rather than combed, so the fibers lie in a looser, more textured arrangement rather than perfectly parallel. It spins into a fluffier, woolen-style yarn with more loft, while combed top spins into a smoother, denser yarn.

Question 13

What is a batt in fiber prep?

Accepted Answer

A batt is a flat, rectangular sheet of carded fiber, often blending multiple colors or fiber types together. Batts are popular for both spinning woolen style (torn into strips first) and needle or wet felting, since the loose, layered structure felts easily.

Question 14

What are wool locks used for?

Accepted Answer

Wool locks are the raw, un-carded curls or clumps straight from the fleece, and they're used in spinning (for textured "art yarn"), needle felting, weaving embellishments, and doll hair or wig-making for fiber artists.

Question 15

What's the difference between top and roving?

Accepted Answer

The core difference is the preparation method: top is combed (fibers aligned, smoother result) and roving is carded (fibers more jumbled, loftier result). Spinners often choose top for a worsted yarn and roving for a woolen yarn, depending on the project.

Question 16

Can I felt with roving or combed top?

Accepted Answer

Roving felts more easily than combed top because its looser fiber structure tangles together faster. Combed top can still be felted, especially for wet felting, but it typically takes more time and agitation to full than roving or batts.

Question 17

What fiber is best for beginner spinners?

Accepted Answer

Corriedale and Romney are commonly recommended for beginners because their natural crimp gives more grip and control on the wheel or spindle. Merino is beautiful and popular, but its fine, slippery fibers can be trickier to manage for a first-time spinner.

Question 18

How much fiber do I need to spin a sweater's worth of yarn?

Accepted Answer

A good starting estimate is 1 to 1.5 pounds of fiber for a lightweight adult sweater, though the exact amount depends on yarn weight, sweater size, and your personal spinning tension. Smaller projects like hats or cowls typically need 2 to 4 ounces.

Question 19

What does staple length mean?

Accepted Answer

Staple length is the measured length of an individual fiber lock, usually given in inches. Shorter staple lengths (2-3 inches) are common in fine wools like Merino, while longer staple lengths (5+ inches) are typical of breeds like Romney or Wensleydale, and staple length affects both spinning technique and the finished yarn's character.

Question 20

What does micron count mean, and why does it matter?

Accepted Answer

Micron count measures the diameter of an individual fiber strand — the lower the number, the finer and softer the fiber. Fibers under about 24 microns are generally considered soft enough for next-to-skin wear, while higher micron counts are more common in durable, hard-wearing yarns like rugs or outerwear.

Question 21

Is superwash wool different from untreated wool?

Accepted Answer

Yes. Superwash wool has been treated to remove the microscopic scales on the fiber surface, which means it can be machine washed without felting, while untreated wool will felt and shrink if agitated in water. Untreated wool also tends to have more natural loft and grip while spinning.

Question 22

Why does my fiber smell a little like sheep?

Accepted Answer

A faint natural smell, especially in fiber with some lanolin still present, is normal and not a sign of a problem. If you prefer a stronger-scoured, scent-free fiber then our combed top is a better choice.

Question 23

How should I store spinning fiber to prevent moths?

Accepted Answer

Store fiber in a sealed container or bag rather than left loose in the open, since wool moths are drawn to exposed animal fibers. Cedar blocks, lavender sachets, or a dedicated moth trap in your storage area add extra protection, and periodically checking stored fiber catches any issue early.

Question 24

Do I need to wash raw fleece before spinning?

Accepted Answer

If you've purchased raw, unwashed fleece, yes, it typically needs to be scoured to remove lanolin, dirt, and debris before spinning, unless you're intentionally spinning "in the grease." All of our fiber is sold already washed/processed and ready to spin.

Question 25

How do I care for handspun yarn made from your fiber?

Accepted Answer

Hand wash in cool water or warm water with a wool-safe soap such as Euclan or Soak — we do not advise using 'Woolite'. Avoid agitation and temperature shocks (which cause felting), and lay flat to dry. None of our fiber is superwash so it will felt if not washed correctly.

About Floof and Fiber

Who are we and how did we get here?

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